Job Description

COOK SYSTEMS has an immediate need for a Change Enablement Analyst

The Change Enablement team assists with change efforts across a variety of technologies for collaboration, event management, CRM, finance, BI, and infrastructure.

Ideal candidate for this role has broad experience working in an IT division and has successfully implemented a change enablement/change management plan to integrate a new/updated technology or process.

The analyst should be able to build enthusiasm and minimize resistance during pre-implementation activities, design appropriate training and change activities, and re-enforce best practices during post-implementation monitoring.

ESSENTIAL JOB FUNCTIONS:

• Create an end-to-end plan to integrate new technology coordinating between business stakeholders and IT partners
• Analyze (or re-engineer) business and technology processes clearly and comprehensively
• Define and evaluate change effectiveness against measurable objectives through all phases of the project
• Demonstrate experience with one or more documentation tools to create high quality knowledge base articles/technical documentation with consistent formatting – sample required
• Leverage multiple communication channels targeted to various audience sizes and technical backgrounds. – sample required
• Create training for self-service and in-person/virtual modes of learning using digital authoring tools (DAS, Articulate Rise, and/or video) – sample required

REQUIREMENTS:

• Experience in an agile environment – Recommended, not required.
• Experience with Confluence – Recommended, not required. Must have experience with similar tool.
• Microsoft 365 (Teams, SharePoint, Office)
• Background working with IT organization supporting technology, process, or business change initiatives.
• Must be able to develop and execute change enablement/change management plans for new or updated technologies and processes; Experience creating knowledge base articles, technical documentation, or similar support materials.
• Ability to engage and collaborate with business stakeholders, project teams, and IT partners. Creating training materials for self-service, virtual, and/or instructor-led learning.
• Experience executing end-to-end technology change efforts using a change management framework (e.g., Prosci, Kotter, or similar)

Top 3 Required Skills:

• Self Starter capable of engaging and collaborating with multiple project or product stakeholders to analyze technology change impacts.
• Experience executing end-to-end technology change within a change framework (ex. Kotter, Prosci, etc or hybrid)
• Demonstrated ability to create resources to support change (Communications, Digital Learning Guides, and AI Tools).

e/o/e

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