Job Description

CHANGE INITIATIVE MANAGER IIIWHAT IS THE OPPORTUNITY?The Change Management Office under the CNB Office of the President is responsible for the management of change initiatives across the product groups and lines of business (LOBs) that fall under the Office of the President. This position is responsible for the planning, implementation and successful delivery of one or more key programs, leading project teams and Project Managers that are each responsible for elements therein. This includes architecting program or project structures, plans to enable fulfillment an articulated business strategy and managing large program budgets. The Change Initiative Manager will also need to be able to quickly assess the health of the portfolio and make recommendations to improve delivery capability. They will manage end-to-end complex cross-line of business impacting change initiatives in alignment with CNB's Enterprise Change Management Framework. This includes all phases of program delivery from idea generation, business case development, planning, execution and transition to BAU. They will challenge/review program status in partnership with business and technology stakeholders to ensure sound risk and issue management throughout the project lifecycle. Program elements may include areas such as organization structure, processes, operational support and technology. Role will be instrumental in driving and tracking program activities, negotiating changes in plans and effective communication with all stakeholders and senior management. Success of program outcomes will be measured by the implementation and fulfillment of a strategy and realization of program's defined benefits and results.Responsible for providing strategic guidance for program implementation, monitoring multiple work plans and budgets, and coordinating partner activities in accordance with the transformation initiative. The Change Initiative Manager III is expected to have a strong understanding of overall program goals, approaches and partnerships as well as the experience with identifying and improving overall processes / bottlenecks in terms of delivery of the program. The position will promote collaboration between stakeholders in order to ensure cohesive, unified and efficient program implementation including identifying and prioritizing the project portfolio which will deliver the program.WHAT WILL YOU DO?Works with Business leads to establish program vision and ensure that it is consistently and appropriately communicated to all stakeholdersEnsures project outcomes are delivered and aligned with Critical To Quality performance objectivesProvides supervision of a project or multiple projects and at times, other project/change managers (in a matrix environment) to achieve a strategic visionEnsures master plans and schedules are followed, developing solutions to program challenges, and directing others for successful completion of project(s) on time and on budgetEnsures collaboration and performs liaison activities with upper management and stakeholders involved in the programEnsures governance, alignment, assurance, management, integration, optimization, tracking, finances, infrastructure, planning, and improvement of all workstreams involved in programEffectively manages scope by ensuring any changes to scope are documented and approved with project change request formsManages risks and issues and takes corrective measurements action to resolve quickly and effectivelyStrong leadership and management skillsThe ability to find innovative ways to resolve problems including ability to identify and facilitate remediation / mitigation of risks, actions, issues and decisions required to move the program and underlying projects forwardProvide regular reporting and maintain ongoing communication to senior management, stakeholders and sponsors related to program milestones, issues, risks, decisions and changesProvide guidance and overall management of project managersDevelops and provides underlying dashboard and reporting process to ensure adequate program and project health for executive and managementManages underlying program budget and costsResponsible and accountable for appropriate quality controls related to the financial products the bank provides, the services the bank delivers, the processes employed and the incentives with which colleagues are awarded.All City National products, financial solutions and services are to be provided ethically and with integrity in a manner that is consistent with the client-first culture and values embodied in City National’s PRIDE statement.WHAT DO YOU NEED TO SUCCEED?Required Qualifications*Bachelor's Degree or equivalentMinimum 7 years of progressive experience in Program Management Office (PMO) / Change Management functions and/or end-to-end complex change programs independently with multi-department/Line of Business impactMinimum 7 years banking/financial services and/or technology industry experienceAdditional QualificationsHighly prefer 9 years of progressive experience in Program Management Office (PMO) / Change Management functions and/or end-to-end complex change programs independently with multi-department/Line of Business impactUse and Application of statistical tools and analyses to model business decisions.Demonstrable experience developing and working with skills with all levels of management.Knowledge of Treasury Management products and servicesExperience working with or in a line of business such as commercial, business banking, mid-corp or commercial real estateExperience working in operations, client service and/or product implementationsManagement of medium to enterprise programs with multiple workstreams across one or more unique departments/groups within the organization.Ability to communicate at all levels of an organization and be able to adapt communication style and presentations to the audienceStrong interpersonal skills to ensure a smooth flow of activities and to minimize conflict between workstreams.Ability to manage risks associated with the various workstreams involved in the program and to identify ways to mitigate riskDemonstrated leadership skills managing direct reports and well as matrixed supervisionExcellent time management, critical thinking, and analytical skillsDemonstrated strong communication skills (written, verbal)Working knowledge or PMBOK, Scrum, PMP or other project management certificationWorking knowledge of business analysis and Lean Six Sigma Tool KitPreferredExperience working with or in risk managementChange management certification (e.g., Prosci)Project management certification (e.g., PMI)Lean Six Sigma certificationWHAT'S IN IT FOR YOU?CompensationStarting base salary: $111,408 - $189,738 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.Benefits and PerksAt City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start dateGenerous 401(k) company matching contributionCareer Development through Tuition Reimbursement and other internal upskilling and training resourcesValued Time Away benefits including vacation, sick and volunteer timeSpecialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programsCareer Mobility support from a dedicated recruitment teamColleague Resource Groups to support networking and community engagementGet a more detailed look at our Benefits and Perks.ABOUT USSince day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENTCity National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.

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