Job Description

We are looking for a hands-on Bank Operations Manager to lead daily back-office activities while remaining actively involved in core processing work in Minneapolis, Minnesota. This position oversees deposit, payment, business banking, and related operational functions to maintain accuracy, timeliness, and a high standard of client service. The role also works closely with internal partners to strengthen workflows, support product and process enhancements, and uphold regulatory and policy requirements across operations.Responsibilities:• Direct the day-to-day work of back-office banking operations.• Guide team members through operational challenges, remove obstacles that affect service delivery, and create a responsive environment focused on client satisfaction and productivity.• Monitor transaction processing to ensure work is completed accurately, on schedule, and in alignment with service expectations.• Evaluate existing procedures, identify inefficiencies, and implement practical improvements that increase consistency, control, and operational effectiveness.• Partner with other departments on new offerings, workflow updates, and operational initiatives to support business goals and smooth execution.• Maintain current procedure documentation and ensure operating guidelines are clearly defined, accessible, and regularly updated.• Perform quality reviews and oversight activities to reduce exceptions, strengthen controls, and address operational risk proactively.• Reinforce compliance with applicable banking regulations, internal policies, and established procedures across all client transactions and team activities.• Provide coaching, training, and tools that help employees follow standards, build knowledge, and deliver reliable results.

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